Refund policy

At Urban Nest Creations, we take care to ensure that you receive the products you ordered in good condition. Please read the following policy carefully before placing your order.

Returns and Refunds

Returns and refunds are accepted only in the following situations:

1. Product Received Is Different From What Was Ordered

If you receive a product that is different from the product you ordered, please contact us within 24 hours of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear unboxing video of the product received

  • Photographs of the packaging

After verification, we may arrange a return and provide an appropriate replacement or refund, as applicable.

2. Product or Item Is Missing

If any product or item included in your order is missing from the package, please contact us within 24 hours of delivery.

Please provide your order number and photographs of the package and its contents so that we can investigate the issue.

After verification, we will arrange the appropriate resolution for the missing item.

Damaged Products

If a product arrives damaged, we do not provide a return or refund for the damaged product.

Instead, after verification of the damage, we will provide a replacement for the affected product, subject to availability.

Please contact us within 24 hours of delivery and provide:

  • Your order number

  • Clear photographs of the damaged product

  • Photographs of the outer packaging

  • Clear unboxing video of the product received

Please retain the original packaging until the issue has been resolved.

Cancellation Policy

Orders can be cancelled only within 1 hour of placing the order.

After 1 hour, the order may have entered processing and cannot be cancelled.

If you wish to cancel an order, please contact us as soon as possible after placing it and provide your order number.

Refund Processing

Where a refund is approved under this policy, the applicable refund will be processed to the original payment method.

The time taken for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.

Important Conditions

Claims for a different, missing, or damaged product must be reported within 24 hours of delivery.

We may request photographs, videos, packaging details, or other information necessary to verify the claim.

Claims that do not fall within the situations described in this policy may not be eligible for a return, replacement, or refund.